Stop closing support requests

[Louwtjie]

I made two support requests about deleted scam reports where users are selling my and Vauhwi builds.

Both scam reports were deleted and I was told to open a support requests these support requests has been open for a month and randomly closed with no notification no reply. We need to start getting notifications if you're just going to close a request with no intention to help or solve the problem.

In closing Just give us a heads up you're closing a Support requests without any help.

 

[Justis]

It is already our policy not to close a support request unless the situation has been resolved.
Could you link me the support requests? I'll see what happened with your situation.

 

[Louwtjie]

It is already our policy not to close a support request unless the situation has been resolved.
Could you link me the support requests? I'll see what happened with your situation.

Links provided under this picture

https://www.mc-market.org/threads/281686/

two of these reports I understand being close due to me requesting it.

 

[StrafeZ]

To add to that, support threads take way too long to reply, im legit asking for answers that would take 30 seconds to type

 

[Louwtjie]

To add to that, support threads take way too long to reply, im legit asking for answers that would take 30 seconds to type

I don't mind the long respond time. There is 8 Staff members with over 100 000 users. So yea.

 

[Ivain]

To add to that, support threads take way too long to reply, im legit asking for answers that would take 30 seconds to type

I'm sorry but how do you know how long it would take if you're asking something? That's only possible if you already know the answer.
Usually, if a support request takes a long time its' because its something a staff member cannot answer immediately.
I don't know if this is still done, but I remember there being a habit of at least acknowledging a support request, even if you cannot answer it immediately.

 

[3l0Ofd8QrqJ]

I'm sorry but how do you know how long it would take if you're asking something? That's only possible if you already know the answer.

I can think of a of things that could be typed in under 30 seconds..

 

[Ivain]

I can think of a of things that could be typed in under 30 seconds..

Yeah, but how does he know a question can be answered in 30 seconds without knowing the answer?
Sure, the actual typing would take 30 seconds, but FINDING the answer is another matter.
Anyway, its all speculation until we know the question in the first place.

 

[Fire]

I'm sorry but how do you know how long it would take if you're asking something? That's only possible if you already know the answer.
Usually, if a support request takes a long time its' because its something a staff member cannot answer immediately.
I don't know if this is still done, but I remember there being a habit of at least acknowledging a support request, even if you cannot answer it immediately.

I think its gone down hill a bit since then. I was about to do a fairly high value deal with a new user and opened a ticket asking someone to do a quick check, to see if the user was ban evading. It took 9 days for someone to reply. No acknowledgement message, just 9 days of nothing then a reply. By which time it was too late, I decided against dealing with the user since I didn't really want to risk it. I'm not an expert on how and what the staff team do, however due to the number of people they ban for ban evading, I would think checking if someone is, would be quite a quick task.

I used to see threads about people complaining how slow the support system was, and thought they were just being inpatient and too demanding. But after that, I began to think there is more truth to this than I originally thought.

Spoiler: Screenshot:

 

[3l0Ofd8QrqJ]

Yeah, but how does he know a question can be answered in 30 seconds without knowing the answer?
Sure, the actual typing would take 30 seconds, but FINDING the answer is another matter.
Anyway, its all speculation until we know the question in the first place.

I can still think of a lot of things that would take under 30 seconds to respond to but that's besides the point, support tickets do take ages.

 

[Ivain]

I see. That HAS gone downhill, then. I didn't notice anything particular with my last support request, since that took 3 days to get a response, and required Mick himself to answer.
It MAY have to do with what i remember being the support request assignment thing, where a mod 'claims' a support request and is then responsible for handling it. if that mod is not very active, it might take a long time. However, the last time I was on that side of support requests was over a year ago, so idk if anything is the same.

 

[Orochimaru]

It is already our policy not to close a support request unless the situation has been resolved.
Could you link me the support requests? I'll see what happened with your situation.

What about a no remove for a week is that normal I honestly don't know..

 

[Topfragger]

They should get more staff. Like 25.... to manage a active "population"

Goodluck finding 25 new members, who are motivated, active, mature and friendly 24 fucking 7. HAHAH :d

 

[Ivain]

They should get more staff. Like 25.... to manage a active "population"

There's not even 5 members that I'd deem fit for that position, and they might not even want it.

 

[Clyde]

Goodluck finding 25 new members, who are motivated, active, mature and friendly 24 fucking 7. HAHAH :d

*Raises hand*

I am a no life on this forum, kind (Though I do like to mess around a lot, just my personality) and mature ^.^

Actually pretend I never said that. Staff may think of me trying to get staff (Tbh I wouldn't mind it ) and they punished me before for that .

 

[Flipora]

*Raises hand*

I am a no life on this forum, kind (Though I do like to mess around a lot, just my personality) and mature ^.^

Actually pretend I never said that. Staff may think of me trying to get staff (Tbh I wouldn't mind it ) and they punished me before for that .

I think if they were to look for staff members they would go and talk to people that they think deserve it and ask them if they wanted it. Also, the staff members are very mature. They don't say ^.^ or "Tbh I wouldn't mind it " or anything like that. Sorry to burst your bubble there I know it came off rude, but I'm pretty sure they pay their staff members and hold them to very high standards so no, they wouldn't take anyone like you sadly, they would only take the best of the best.

 

[Clyde]

I think if they were to look for staff members they would go and talk to people that they think deserve it and ask them if they wanted it. Also, the staff members are very mature. They don't say ^.^ or "Tbh I wouldn't mind it " or anything like that. Sorry to burst your bubble there I know it came off rude, but I'm pretty sure they pay their staff members and hold them to very high standards so no, they wouldn't take anyone like you sadly, they would only take the best of the best.

Nah I get that. It's just my nature. You can ask anyone I know. I typically speak like that. And pay? We just need some damn support haha. I remember I submitted a report and it somehow got lost in the void. Never got a response, nor a resolution. If I don't want it happening to me, much less I want it to happen to others.

You can even ask VapeHard. I am serious about what I do. If I screw up, I'll do anything it takes to fix it haha.