Overall MC-Market's support is a joke. There are very few staff members who have quick and useful responses, the administration team just doesn't respond, scam reports are left unattended, etc. Recently a friend of mine purchased a Supreme upgrade which they didn't receive and still have not received. They allowed a few hours before opening a support ticket. It has now been 3 weeks on the dot since the opening of the ticket. The first response comes from Ally who escalates it to the Administration team. After a few days to a week with no reply, my friend bumps it and Ally responds and assigns it to Kram. These are the only responses that have been given. I have brought the issue up countless times to staff members, including Mick and Kram. In the time they spent chatting with me they could've resolved the issue a number of times but instead, continue to ignore the fact that they're not providing users with what they've paid for. Kram spent a good amount of time arguing with members in shoutbox instead of resolving an issue that takes 2 minutes to fix. Today I've been told by a staff member that Kram, Mick, and Justis all have a lot to do. Though this may be true, I think they've got 2 minutes to spare to provide their users with what they've paid for. The support here is ridiculous. Get it under control and if you don't have the time then simply sell the site.
Terrible Support
- Thread starter Cade
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I've heard about this around the community as well. They give users 48 hours to respond in a scam report but giving themselves weeks. I couldn't agree with you more, thank you for your response
Hey maybe, they just dont got the budget.
If the owner(s) want to put the funds into a Lamborghini, let them
If the owner(s) want to put the funds into a Lamborghini, let them
Someone chargeback one of my resources & admitted to leaking it on site, and it still took 4 1/2 months for Kram to eventually ban him.
I think it's more of laziness and carelessness than a budgeting issue.Hey maybe, they just dont got the budget.
If the owner(s) want to put the funds into a Lamborghini, let them
Things like that are ridiculous. They can't take 2 minutes for something so simple. smfh.[DOUBLEPOST=1598318159][/DOUBLEPOST]
Yeah for sure. 2 minutes out of Mick/Justis/Kram's day has nothing to do with budgeting. In this situation of course but this also applies in many other cases.
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I myself have been frustrated with issues like this as well. In my opinion, MCM should heavily consider recruiting staff that are willing to work for free (Through some application process). We all know that going through that process and eventually having any type of staff rank on MCM would easily drive more business towards their resources or services due to the trustworthiness that comes with that rank. This alone would entice people to work for free.
In turn, we would get around the "budgeting" issue MCM faces in it's lack of support. Admins may just need to take extra care in selecting the type of people that would come with a recruitment system like that.
In turn, we would get around the "budgeting" issue MCM faces in it's lack of support. Admins may just need to take extra care in selecting the type of people that would come with a recruitment system like that.
Just a marketing Ploy...
What if this is just all part of da master plan!
By giving us the shittiest and sloppiest support ever, we start to form a stronger community.
What if this is just all part of da master plan!
By giving us the shittiest and sloppiest support ever, we start to form a stronger community.
There's for sure trustworthy and high-quality users in this community that would make great staff members. But from what we've all experienced as a community I'm not sure the Admins are willing to put in the time and effort to make that happen.[DOUBLEPOST=1598321537][/DOUBLEPOST]Also Mick Kram Justis...
Where tf you find time to host a UHC event but can't better your support and fix issues that take a few minutes.
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I'm sorry for the delay in responses to the tickets that require management. Many of those tickets I can't handle right now until our problems with the payments is resolved.
Almost all of them takes more than 2 minutes as well. And it's a matter of procedure, there's plenty of actions that can be done within 2 minutes, but the due diligence takes a lot longer and on top of that, I have to do tickets in order, scam reports in order, reports in order, etc. This is on top of whatever is going on in my personal life.
I'm not saying my response times are acceptable, I do apologize for them, I do try to keep on top of things as much as I can but there are times where things get past me.
Almost all of them takes more than 2 minutes as well. And it's a matter of procedure, there's plenty of actions that can be done within 2 minutes, but the due diligence takes a lot longer and on top of that, I have to do tickets in order, scam reports in order, reports in order, etc. This is on top of whatever is going on in my personal life.
I'm not saying my response times are acceptable, I do apologize for them, I do try to keep on top of things as much as I can but there are times where things get past me.
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uhc> our supportThere's for sure trustworthy and high-quality users in this community that would make great staff members. But from what we've all experienced as a community I'm not sure the Admins are willing to put in the time and effort to make that happen.[DOUBLEPOST=1598321537][/DOUBLEPOST]Also Mick Kram Justis...
Where tf you find time to host a UHC event but can't better your support and fix issues that take a few minutes.
Most of us totally get that and are completely sympathetic. This is why it may be beneficial to look into hiring additional staff that agree to go unpaid. This would allow current paid staff members to possibly rise in rank, allowing them to handle management tasks as well as having newer staff dealing with ticket assignments, scam reports, and other smaller tasks.
Of course this is theoretical but maybe some more discussion could take place. Everybody wants the staff to have an easier time, which gives us a better experience as well!
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I'm personally always on the lookout for new staff members, generally keeping an updated list of candidates. However, where our backlog is mainly is with scam reports, and that takes a minimum of 3 months for a new staff member to become due to the responsibility that comes with that role.
Management tasks are mainly 2 things tickets/PayPal and staff escalations/reports. Things that require a management level of access.
Thank you for your response. I completely understand every staff member has a life and other things to do, but something needs to be done about the support here. Leaving users without a response left clueless isn’t the right path. Somehow more staff need to be hired in all positions, including management.
dang[DOUBLEPOST=1598366384][/DOUBLEPOST]
good idea
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