Terrible Support

[Innings]

If we went by mentality that "hey I'm being paid, let's do bare minimum to earn some money" (which I'd like to point out the ridiculousness of by the way) or "there's no forum that compares to us, let's do bare minimum" or variations of that sentiment thereof (that is, do bare minimum at any point), I can assure you that your experience would not be nearly as pleasant.

This right here, is exactly what I am talking about.

 

[Maxim24Marc]

Ok so,

I believe the MC-Market Staff are trying their best, and could Mick hire more? For sure, and as Kram said they are looking for new staff and put together a list. And I believe Kram also touched upon, it takes about 2-3 months for new staff members to understand the roles and duties on the website.

Are wait times on tickets a problem? Sure.
Could wait times be improved? Of course, anything could be improved.

but let's try to put into account their lives as well. I run into this quite a lot. I work at Skynode Hosting as a Support Agent and we strive to answer our tickets in 4 hours or less. There are roughly 20 staff members on the team, a lot of times they are busy with their real lives, other jobs, family, etc. So it takes longer for us to answer tickets and LiveChat. The same goes I believe for the staff here on MC-Market. I believe they are trying their best and strive to provide good support and fairness when it comes to scam reports and general tickets. I also understand the frustration of waiting though, but rest assured they will get to your query when they get a chance.