TheMinecraftHosting Holiday 60% OFF LIFETIME CODE: CHRISTMAS

Kegan · Jan 18, 2018

Vasectomy said:
lol, just got an email about you partnering with serverjars. isnt not using buildtools to compile spigot illegal?

It is not illegal if you have it but, it is to distribute non buildtools copies of as it is against mojangs copyright.[DOUBLEPOST=1516318877][/DOUBLEPOST]Devouch + Warning this is the worst host ever and the support is horrible just horrible they do not listen to what you have to say and when you are having a conversation with someone and they do not like what you have to say they will get close the ticket they are also a whole "team" of liars and I say "team" because when I talk on livechat and for tickets it seems like one person and for the tickets it is always just this one person I would not recommend them for now on as they are just a horrible host you should go with https://pebblehost.com/ or some other host anything, to be honest as they will probably 100 times better support then here.

_DP_ · Jan 19, 2018

New to the community, seasoned in hosting. Felt pretty compelled to give a rating on this host.

I work in the hosting and managed server solutions industry and firstly let their website be a warning. They don't contain any clauses, services agreements or return policies. This isn't a tail tail sign that ALL sites that lack this are bad, but it is something to be worrisome of. As for my own experiences with them... HORRIBLE!

Let me start by saying, this is my opinion and does not reflect any individuals or groups I am associated with.

I run a small gaming community and work side by side many other community leaders. We recently started out growing the small business server I had that I was running out of my house. So I started shopping for other hosts. I was signing up for one testing their hardware and features, then requesting a refund. Mass majority of the accounts were open for less than 12 hrs.

I am now on day 4 of having a server with "The Minecraft Hosting" and they are unwilling to refund my account. Even though I requested a refund only 3 hrs after opening it, and their site states "We only give refunds the first 24 hours after the payment is made". I tried several times to reason with support but the only thing I get out of them is.....

"Sorry but you must have a problem with your server so we can give you the refund. In this case the refund is not possible because you told us that you don't have any problems with it." ~The Minecraft Hosting

I HIGHLY recommend staying clear from this company. Is their servers good? sure they may work, and the connection may be OK for majority of users. But god forbid you have an issue or change your mind about sticking with their service. Since they are Re-sellers they dont want to give you money back as they have to float that money until they can receive the refund if at all. Completely unprofessional and lacking quality customer service. The money that was spent to purchase a server for testing was paid for by the community I run. I, unlike The Minecraft Hosting, will cover the cost that was lost. Simply because I value a member/customer/user base vs making money.

Happy customers/employees make for a wealthy company. Not the other way around.

Kegan · Jan 19, 2018

Clint Wiley said:
New to the community, seasoned in hosting. Felt pretty compelled to give a rating on this host.

I work in the hosting and managed server solutions industry and firstly let their website be a warning. They don't contain any clauses, services agreements or return policies. This isn't a tail tail sign that ALL sites that lack this are bad, but it is something to be worrisome of. As for my own experiences with them... HORRIBLE!

Let me start by saying, this is my opinion and does not reflect any individuals or groups I am associated with.

I run a small gaming community and work side by side many other community leaders. We recently started out growing the small business server I had that I was running out of my house. So I started shopping for other hosts. I was signing up for one testing their hardware and features, then requesting a refund. Mass majority of the accounts were open for less than 12 hrs.

I am now on day 4 of having a server with "The Minecraft Hosting" and they are unwilling to refund my account. Even though I requested a refund only 3 hrs after opening it, and their site states "We only give refunds the first 24 hours after the payment is made". I tried several times to reason with support but the only thing I get out of them is.....

"Sorry but you must have a problem with your server so we can give you the refund. In this case the refund is not possible because you told us that you don't have any problems with it." ~The Minecraft Hosting

I HIGHLY recommend staying clear from this company. Is their servers good? sure they may work, and the connection may be OK for majority of users. But god forbid you have an issue or change your mind about sticking with their service. Since they are Re-sellers they dont want to give you money back as they have to float that money until they can receive the refund if at all. Completely unprofessional and lacking quality customer service. The money that was spent to purchase a server for testing was paid for by the community I run. I, unlike The Minecraft Hosting, will cover the cost that was lost. Simply because I value a member/customer/user base vs making money.

Happy customers/employees make for a wealthy company. Not the other way around.

You should create a scam report here on MC-Market and if it is not dealt with chargeback on the payment.

_DP_ · Jan 19, 2018

Skittles said:
You should create a scam report here on MC-Market and if it is not dealt with chargeback on the payment.

Thanks Skittles, I am liking this community. Great resources and a good collection of input and opinions from gamer's alike. I have already started the process with PayPal. I provided some screenshots as well, showing their lack of information on the site. The Knowledge base is completely bare. I dont think I will have any issues with PayPal and a charge back, as I provided a laundry list of evidence showing their incompetence.

TheMinecraftHosting · Jan 21, 2018

_DP_ said:
New to the community, seasoned in hosting. Felt pretty compelled to give a rating on this host.

I work in the hosting and managed server solutions industry and firstly let their website be a warning. They don't contain any clauses, services agreements or return policies. This isn't a tail tail sign that ALL sites that lack this are bad, but it is something to be worrisome of. As for my own experiences with them... HORRIBLE!

Let me start by saying, this is my opinion and does not reflect any individuals or groups I am associated with.

I run a small gaming community and work side by side many other community leaders. We recently started out growing the small business server I had that I was running out of my house. So I started shopping for other hosts. I was signing up for one testing their hardware and features, then requesting a refund. Mass majority of the accounts were open for less than 12 hrs.

I am now on day 4 of having a server with "The Minecraft Hosting" and they are unwilling to refund my account. Even though I requested a refund only 3 hrs after opening it, and their site states "We only give refunds the first 24 hours after the payment is made". I tried several times to reason with support but the only thing I get out of them is.....

"Sorry but you must have a problem with your server so we can give you the refund. In this case the refund is not possible because you told us that you don't have any problems with it." ~The Minecraft Hosting

I HIGHLY recommend staying clear from this company. Is their servers good? sure they may work, and the connection may be OK for majority of users. But god forbid you have an issue or change your mind about sticking with their service. Since they are Re-sellers they dont want to give you money back as they have to float that money until they can receive the refund if at all. Completely unprofessional and lacking quality customer service. The money that was spent to purchase a server for testing was paid for by the community I run. I, unlike The Minecraft Hosting, will cover the cost that was lost. Simply because I value a member/customer/user base vs making money.

Happy customers/employees make for a wealthy company. Not the other way around.

"Since they are Re-sellers" We own everything!

Just want to make clear that we own all of our hardware and we don't resell from any other company!

You are saying that we resell and that's the reason why we can't give you a refund?

Please read the Terms Of Service before buying something from any website.

Happy customers/employees make for a wealthy company. Not the other way around.
Fixed: A wealthy company makes happy customers/employees.[DOUBLEPOST=1516505019][/DOUBLEPOST]

Skittles said:
You should create a scam report here on MC-Market and if it is not dealt with chargeback on the payment.

Someone to register in our site and buy a service needs to accept the Terms Of Service that he accepted. As a lot of companys we do give refunds! Only in the first 24 hours and if there is a problem. I think that is very normal. 24 hours are a lot hours and if you have any problem that of course we can't fix so the client is happy we can give you the full refund as we have made with some costumers...

But for example if someone that uses our services and asks for a refund in 3 weeks after purchasing a service that's not normal and the refund is not acceptable for obvious reasons.

_DP_ · Jan 21, 2018

Just so there is no misunderstanding..... I made my request within 3hrs of my transaction. So why are you not honoring it again?!?

TheMinecraftHosting said:
"But for example if someone that uses our services and asks for a refund in 3 weeks after purchasing a service that's not normal and the refund is not acceptable for obvious reasons.

Sure thing, Allow me to quote your TOS:

"Minecraft servers are eligible for refunds within one twenty-four hour day of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days."

There is NO link from any page on your site to get to your TOS, you have to manually input the URL. I also never agreed to any terms of service for your site. As they were not presented to me during my checkout and were not visually present once I accessed the client area. Unless you can provide evidence of such, then you have no grounds to with hold my funds, and thats how PayPal will see it. This is why most checkout systems have a check box, saying "you agree with these terms", before you can complete your order.

Regardless to your argument, its not up to you but what you can prove to PayPal. Considering that I have already supplied them with screenshots of your checkout process and guest areas, that clearly show there is no link or reference to your TOS.

What baffles me is that you would rather argue with a customer and make a fool of yourself than to refund a customer. You could even make the changes to your checkout process that has a checkbox for your TOS agreement. So this kind of issue never happens again. You could just own your mistake and Im pretty sure people would respect you more for it, rather than making a fool of your sell for a couple bucks.

Hell if there is some small chance in hell that I am wrong, Id admit my mistake. So Prove me wrong.

TheMinecraftHosting said:
"Since they are Re-sellers" We own everything!

Just want to make clear that we own all of our hardware and we don't resell from any other company!

You are saying that we resell and that's the reason why we can't give you a refund?

Please read the Terms Of Service before buying something from any website.

TheMinecraftHosting · Jan 21, 2018

_DP_ said:
Just so there is no misunderstanding..... I made my request within 3hrs of my transaction. So why are you not honoring it again?!?

Sure thing, Allow me to quote your TOS:

"Minecraft servers are eligible for refunds within one twenty-four hour day of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days."

There is NO link from any page on your site to get to your TOS, you have to manually input the URL. I also never agreed to any terms of service for your site. As they were not presented to me during my checkout and were not visually present once I accessed the client area. Unless you can provide evidence of such, then you have no grounds to with hold my funds, and thats how PayPal will see it. This is why most checkout systems have a check box, saying "you agree with these terms", before you can complete your order.

Regardless to your argument, its not up to you but what you can prove to PayPal. Considering that I have already supplied them with screenshots of your checkout process and guest areas, that clearly show there is no link or reference to your TOS.

What baffles me is that you would rather argue with a customer and make a fool of yourself than to refund a customer. You could even make the changes to your checkout process that has a checkbox for your TOS agreement. So this kind of issue never happens again. You could just own your mistake and Im pretty sure people would respect you more for it, rather than making a fool of your sell for a couple bucks.

Hell if there is some small chance in hell that I am wrong, Id admit my mistake. So Prove me wrong.

For real?

To register in our site is a MUST to accept the Terms of Service! If you don't we just don't let you register/buy.

https://gyazo.com/949b198f3a41e394569ac670a15e47db

Go to our register form and there is a check mark that you agree our Terms Of Service to be able to register and there is the link to our Terms Of Service!

You are doing all this review and you are saying that we don't have Terms Of Service and there is not check mark? When there is one and you have to accept it to register...

Baby Jesus · Jan 21, 2018

Devouch horrible hosting.

TheMinecraftHosting · Jan 21, 2018

AxelPereira said:
Devouch horrible hosting.

What was the issue with your service?

_DP_ · Jan 21, 2018

Must have just added it.... uhh ironic.

Look you defend what you want, the statistics show, you are obviously have a bad rep. You can dig your digital grave all you want. My advise, may want to consider new management as whatever your doing is not working. Everywhere I look you have a bad review. I gave up writing reviews on you, just feels wrong beating a dead horse. Best of luck with your NON-professional attitude in your business. I expect it to carry you very far.

TheMinecraftHosting said:
For real?

To register in our site is a MUST to accept the Terms of Service! If you don't we just don't let you register/buy.

https://gyazo.com/949b198f3a41e394569ac670a15e47db

Go to our register form and there is a check mark that you agree our Terms Of Service to be able to register and there is the link to our Terms Of Service!

You are doing all this review and you are saying that we don't have Terms Of Service and there is not check mark? When there is one and you have to accept it to register...

Brazy · Jan 21, 2018

I like watching this thread get constantly shit on

_DP_ · Jan 22, 2018

I guess there has to be some kind of funny aspect that comes from it all....

WINNNER WINNER CHICKEN DINNER!!!

Filbie · Feb 6, 2018

This company is a joke

Felipe Panza · Feb 15, 2018

Trying to reach support without any luck, please reply or send me a message ?

DDarkInferno · Feb 15, 2018

Read the first page of this thread, went on the website was about to buy a $6GB server, I felt like double checking the thread would be smart, came to the last page, saw so many bad reviews.

Thank you all for saving me the money i was about to waste

You better fix your company and maybe don't have 0 positive reputation and 14 negative reputation if you want people to buy from you.

TheMinecraftHosting · Feb 16, 2018

Felipe Panza said:
Trying to reach support without any luck, please reply or send me a message ?

What is your ticket number? Currently we have 0 tickets to be answered.

Klanx · Feb 18, 2018

Website is dead?

TedMosby · Feb 18, 2018

Klanx said:
Website is dead?

AAHAHAHAHHAHAHAHAHAH

Louwtjie · Feb 18, 2018

MyNameJeff said:
AAHAHAHAHHAHAHAHAHAH

About time. I guess everyone finally figured out they are the worst host ever

TheMinecraftHosting Holiday 60% OFF LIFETIME CODE: CHRISTMAS

TheMinecraftHosting

Minecraft Hosting Provider

Kegan

Planning to take over MC-Market

_DP_

Kegan

Planning to take over MC-Market

_DP_

TheMinecraftHosting

Minecraft Hosting Provider

_DP_

TheMinecraftHosting

Minecraft Hosting Provider

Baby Jesus

Cheap-S-Store Manager

TheMinecraftHosting

Minecraft Hosting Provider

_DP_

Brazy

CEO of Occasionally Returning

_DP_

Filbie

Felipe Panza

DDarkInferno

TheMinecraftHosting

Minecraft Hosting Provider

Klanx

CEO of Aquatis LLC

TedMosby

uh

Louwtjie

MCM Veteran