Hello,
We have decided to post our thoughts and suggestions regarding new additions to MC-Market in our own suggestion section. This way, the community can have it's saying and input aswell.
I realise this isn't a priority right now and that we have other issues to address (scam reports, staff, etc). It's all being worked on and I'm taking this moment to write a quick thread.
When members contact us via PM with issues or questions for example a scam report, a bug, a personal suggestion or simply a question, we cannot reply instantly. Mainly because we are not online 24/7 and we are not always responding to PM's.
We have been getting considerations of adding a ticket system to the website. This would be a system which let's you open a ticket with the concern you're having and when a staff member sees it, he will get back to you using that same system. Why is this better than sending PM's? We can get back to you faster. Instead of waiting for the specific staff member you sent the PM too, you will get a response from the staff member that's doing tickets at the time.
People usually PM a certain staff member and get disappointed that they don't get a fast response, with this we are able to give fast responses. Let me know if you'd use a system like this and if it's worth adding. So far, Pixelexit's Beta Ticket addon got most of our attention.
Please stay on topic with this thread. If you have concerns regarding the recent updates, make a seperate thread or PM us about it.
Thank you.
We have decided to post our thoughts and suggestions regarding new additions to MC-Market in our own suggestion section. This way, the community can have it's saying and input aswell.
I realise this isn't a priority right now and that we have other issues to address (scam reports, staff, etc). It's all being worked on and I'm taking this moment to write a quick thread.
When members contact us via PM with issues or questions for example a scam report, a bug, a personal suggestion or simply a question, we cannot reply instantly. Mainly because we are not online 24/7 and we are not always responding to PM's.
We have been getting considerations of adding a ticket system to the website. This would be a system which let's you open a ticket with the concern you're having and when a staff member sees it, he will get back to you using that same system. Why is this better than sending PM's? We can get back to you faster. Instead of waiting for the specific staff member you sent the PM too, you will get a response from the staff member that's doing tickets at the time.
People usually PM a certain staff member and get disappointed that they don't get a fast response, with this we are able to give fast responses. Let me know if you'd use a system like this and if it's worth adding. So far, Pixelexit's Beta Ticket addon got most of our attention.
Please stay on topic with this thread. If you have concerns regarding the recent updates, make a seperate thread or PM us about it.
Thank you.
- Type
- Suggestion
- Status
- Denied
