I've created a couple of plugins for a member of this community. I polished minor bugs he had, and that was it. Then he begins asking for free features, and deems them "minor" and "should've been in from the beginning" (even though it wasn't agreed on for the quote). I tell him no, not without payment, and he constantly threatens to charge back and demands refunds if I do this. I don't know how PayPal handles Minecraft plugin chargebacks, but I assume he'd get the money back. Are there rules here stating that you can't threaten chargeback for free features? I have all the proof I need. What should I do about all this?
What should I do about an incooperative, chargeback-threatening client.
- Thread starter ChrisUMB
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Ok. What were the terms you have discussed before you started (it is important to make them clear with other users)? It looks like you should threaten for a scam report as he isn't living up to his deal.
It happened a lot of times where users were threatened to be chargebacked , it's called exit scamming, they try to get the most out of their victims before running away with the cash, unless it's a mistake made by you that should be fixed, he will probably chargeback anyways, and yes it's bannable
Well, without stating your terms, you never said that you would not add things later on.
At this point, you pretty much have two options.
First: Let him try to charge back. Provide every bit of evidence you have and attempt to win.
Second: Threaten to create a scam report if he does not stop. If he continues, simply make the scam report.
From my experience the most important thing is the initial conversation and description of the task you were hired to perform. If you have done exactly what you were asked to do then you shouldn't worry too much and PayPal should side with you. If terms were vague then it will be a good lesson for the future to clearly state the details.
Client cannot ask for any extra features if it was not mentioned in job description beforehand. Also remember to keep calm and act professionally all the time. PayPal values it.
Good tip is not to make endless conversation with the client, write well written reply (4-5 sentences) stating your opinion, etc and then wait a while and give the client time to write all what he has to say, if it's not an urgent matter (basically don't make conversation with countless short messages) If it will come to PayPal dispute it will be easier to state your point and describe the situation with couple of messages/screenshots instead of long pages of conversation (short msgs)
I would suggest not to worry too much about it if you truly feel you have done everything you promised and any extra effort would be too much for you then honestly say so to the client and stick to it although in similar situations I usually tend to go a small extra mile and most of the time it pays off....client is happy and you have less chance to deal with disputes which takes a lot more time.
To answer on your question: No your client shouldn't get the money back unless you have broken terms. (Often it depends on wording of your terms)
Client cannot ask for any extra features if it was not mentioned in job description beforehand. Also remember to keep calm and act professionally all the time. PayPal values it.
Good tip is not to make endless conversation with the client, write well written reply (4-5 sentences) stating your opinion, etc and then wait a while and give the client time to write all what he has to say, if it's not an urgent matter (basically don't make conversation with countless short messages) If it will come to PayPal dispute it will be easier to state your point and describe the situation with couple of messages/screenshots instead of long pages of conversation (short msgs)
I would suggest not to worry too much about it if you truly feel you have done everything you promised and any extra effort would be too much for you then honestly say so to the client and stick to it although in similar situations I usually tend to go a small extra mile and most of the time it pays off....client is happy and you have less chance to deal with disputes which takes a lot more time.
To answer on your question: No your client shouldn't get the money back unless you have broken terms. (Often it depends on wording of your terms)
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