Features/Bug Fixes
- Added customer-safe AIO addon system under
data/addons.- Added addon support for config defaults, prompt variables, prompt overrides, reload hooks, startup notes, and extra knowledgebase sources.
- Added knowledgebase search mode so only relevant KB chunks are sent to the AI.
- Added optional hybrid/embedding knowledgebase retrieval for larger setups.
- Added dashboard controls for knowledgebase retrieval settings.
- Added strict ticket workflow for intake questions, brief confirmation, and staff notification approval.
- Added configurable strict workflow fields and replies.
- Added optional external ticket bot fallback for third-party ticket systems.
- Fixed dashboard fields that should allow custom values, such as model names, docs URLs, paths, and timezones.
- Fixed
delete_messagescounting request/confirmation messages.- Improved
delete_messagesresult output with requested, deleted, and skipped counts.- Improved ticket close intent handling for ticket creators.
- Added native Athena ticket close-request buttons when creator confirmation is enabled.
- Prevented timed-out AI confirmations from being approved by plain text like
ok.- Filtered workflow/confirmation embeds out of AI history.
- Reduced repeated previous AI replies when users reply to bot messages.
- Updated AIO Agent documentation with full setup, configuration, knowledgebase, strict workflow, and addon guides.
Features/Bug Fixes
- Fixed malformed AI welcome mentions.
- Added welcome delay and role-wait options.
- Added AIO Agent modes:
General,Chat,Support, andOwner Only.- Added protected AI ticket closing.
- Added ticket-close dashboard controls.
- Added real staff notification flow.
- Prevented fake “I notified staff” replies.
- Added user/role-based action approvers.
- Added AI action audit log channel.
- Added per-ticket-category AI settings.
- Added per-category tone overrides.
- Added per-category handoff phrases.
- Added per-category staff notify targets.
- Added per-category ticket close policy.
