This addon extends the Pterodactyl Panel by introducing a complete support ticket system with seamless Discord integration.
Users can create, view, and reply to support tickets directly from the client panel, while administrators can manage all tickets from both the admin panel and Discord. The integrated bot automatically creates dedicated channels for each ticket, allowing staff to respond in real-time without accessing the panel.
The system supports ticket statuses, priority levels, image attachments, and synchronized communication between the panel and Discord. When a ticket is closed, the associated Discord channel is automatically removed, keeping the workspace organized.
This addon is designed to provide a structured and efficient support system similar to those used by hosting platforms, improving response time and user experience.
https://discord.gg/t37Xw4EJE6
Users can create, view, and reply to support tickets directly from the client panel, while administrators can manage all tickets from both the admin panel and Discord. The integrated bot automatically creates dedicated channels for each ticket, allowing staff to respond in real-time without accessing the panel.
The system supports ticket statuses, priority levels, image attachments, and synchronized communication between the panel and Discord. When a ticket is closed, the associated Discord channel is automatically removed, keeping the workspace organized.
Key Features
- Full ticket lifecycle management (open, reply, close, delete)
- Discord bot integration for real-time support handling
- Automatic channel creation and deletion
- Support for image attachments in tickets
- Ticket priority and status system
- Admin panel controls for managing all tickets
- Role ping notifications for new tickets
- Frontend integration with modern panel themes
This addon is designed to provide a structured and efficient support system similar to those used by hosting platforms, improving response time and user experience.
https://discord.gg/t37Xw4EJE6
