Staff Guidelines / Rules
By becoming staff on our server you are agreeing to ALL of these rules. If you fail to follow any of these rules and agreements you may be striked / demoted. We (The Head Staff Team) reserve the right to change ANY of these rules at ANY time without notifying you, that means constantly checking and memorizing the guide, following the rules & being professional. We are running a staff team, not a playground. Being immature / toxic around players in teamspeak will not be tolerated.
All staff members of our network will be expected to follow these guidelines at all times. Under no circumstances are you to make up your own rules about anything; you do not punish someone for anything other than what is stated. If you have any questions about rules that are unlisted on this guide or that you feel should be on here feel free to contact a Staff Manager or higher.
Banning players and asking questions later should not be acted upon. We expect moderators to have a low false positive rate and a high evidence based ban rate and to not take bias for popular players such as YouTubers, personal friends, donators or even someone who hardly plays at all. To us, they’re all just players and should be treated as such, with equal treatment and neutrality. Administrators on the network also have the final say in any matter.
As a staff member, your primary goals are to keep the server clear from rule breaking players, to be involved with the community, attempting to help players when necessary so that the players can enjoy their time here, and keep the chat clean. If you’re ever unsure about anything, even in the slightest, ask for a second opinion; the rest of the staff team will be willing to help.
You are the face of the server. You are with whom people speak and see, this means that what you do has an impact on the server. You have a responsibility to both the server and our community.
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Guidelines.
Flying around un-vanished
Constant messaging
Punishment Times.
X-Ray:
First Offense: 14 days (Admitted 7 days)
Any Hacked Clients:
First Offense: 15 days
Second Offense: 30 days
Auto-Clicking:
First Offense: 14 Days (Admitted)
Second Offense: Permanent Ban
Block Glitching on HCF:
First Offense: Warning
Second Offense: 1 hour ban
Enderpearl Glitching on HCF:
First Offense: 3 day ban
Second Offense: 1 Week (Ban)
DTR Evasion on HCF:
First Offense: Factions DTR will diminish by 2 points.
Ban Evading
First Offense: Ban all accounts permanently!
Racist/Homophobic Content:
Punishment: 30 minute mute.
This can differ on the context that the player used it in.
Spamming:
First Offense: 5 Minute (Mute)
Second Offense: 15 Minute (Mute)
Third Offense: 30 Minute (Mute)
Chat Flooding (Form of Spam)
First Offense: Warning
Second Offense: Follow "Spamming’’ mute procedure.
Death Threats, Suicide Jokes, Suggesting Suicide
First Offense: 1 hour (Mute)
Second Offense: 6 hour (Mute)
Third Offense: 24 hour (Mute)
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First Offense: Permanent Ban
DDoSing/DoSing/Doxing
First Offense: Permanent Ban
Make sure you have a lot of proof of the person DDosing/DoSing/Doxing. Admins+ and up are the only staff members allowed to ban for this reason.
DDoS Comedy
First Offense: 3 hour (Mute)
Joking about DDoS. Not to be confused with DDoS THREATS.
Ban Evading
First Offence: Ban all accounts permanently!
Radar
First Offence: 14 day ban (Admitted) 7 days
Any Hacked Clients:
First Offense : 14 day ban (Admitted) 7 days
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Ranks.
(sorted lowest to highest)
Your job as a staff member is to moderate cheaters, keep chat clean, assist people in teamspeak & contribute to the server.
Helper - A Helper has muting permissions on HCF. Their job is to ensure that chat is non-toxic by muting those who do violate the chat regulations and assisting those who are in need of help. Failure to record a ban or without a Moderator (or higher) will result in a strike.
Senior Moderator / Moderator - Despite subtle differences between permissions and seniority, all three ranks have the same jobs and expectations. A moderator no longer is required to record their bans and has banning, fly, and vanish abilities on HCF and Teams. On top of that, all three of these ranks have forum ranks and are responsible for accepting and denying ban appeals, as well as hacker reports. Starting at Sr. Mod, you get access to block logs and returning items and at Head Mod you have access to setting DTR.
Admin - Administrator is given to staff members who have proven themselves as dependable and trustworthy people throughout the time they’ve been apart of the network. Admins are whom lower staff look up to and assistants to higher staff.
Staff Manager - A Staff Manager has the ability to promote and demote subordinate staff. They respond to staff applications and conduct interviews. Staff Managers can give and remove strikes and are whom you should contact if you will be inactive for a certain period of time.
Director - The Director is the Owner(s) right hand side, he/she helps with funding, server issues ETC
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Agreements
As a staff member of our network, you must agree to all the terms that follow.
Staff Interview Questions
Staff Interview Questions
Questions
1. What is your IGN?
2. How old are you?
3. What is your time zone?
4. How many hours can you contribute to the server on a daily basis?
5. Have you had any past experience as a staff member? If so, please give us a brief explanation on what you were assigned to do and what you did for the server.
6. Are you good at screen-sharing?
7. Of all the servers, why choose [Server Name] as a server to apply for staff?
8. What makes you stand out amongst the other players applying for staff?
9. What are your strengths and weaknesses?
10. Give us a brief explanation of your personality.
Scenarios
If a player is frozen for being sketchy, and he comes in the teamspeak being really toxic, what would you do in that situation?
If someone came into teamspeak saying that they were insided / there is a hacker, what would you do?
Created By: Mania from MCM
By becoming staff on our server you are agreeing to ALL of these rules. If you fail to follow any of these rules and agreements you may be striked / demoted. We (The Head Staff Team) reserve the right to change ANY of these rules at ANY time without notifying you, that means constantly checking and memorizing the guide, following the rules & being professional. We are running a staff team, not a playground. Being immature / toxic around players in teamspeak will not be tolerated.
All staff members of our network will be expected to follow these guidelines at all times. Under no circumstances are you to make up your own rules about anything; you do not punish someone for anything other than what is stated. If you have any questions about rules that are unlisted on this guide or that you feel should be on here feel free to contact a Staff Manager or higher.
Banning players and asking questions later should not be acted upon. We expect moderators to have a low false positive rate and a high evidence based ban rate and to not take bias for popular players such as YouTubers, personal friends, donators or even someone who hardly plays at all. To us, they’re all just players and should be treated as such, with equal treatment and neutrality. Administrators on the network also have the final say in any matter.
As a staff member, your primary goals are to keep the server clear from rule breaking players, to be involved with the community, attempting to help players when necessary so that the players can enjoy their time here, and keep the chat clean. If you’re ever unsure about anything, even in the slightest, ask for a second opinion; the rest of the staff team will be willing to help.
You are the face of the server. You are with whom people speak and see, this means that what you do has an impact on the server. You have a responsibility to both the server and our community.
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Guidelines.
- Make sure the player requesting an admin actually needs an admin before bothering the higher up staff and if they will not tell you then kick/ban them from a channel.
- We can SS Staff members at ANY TIME, We will treat you like a normal player.
- Make sure you treat everyone with respect regardless of whether they are staff or a normal player even if it is a joke (jokes can easily go too far without realizing)
- No players in staff lounges regardless of who it is, staff doesn’t get to move their friends while there is people waiting for help from the staff team.
- Do not spam staff chat without pointless questions use common sense before asking and only ask once if ignored ask a fellow member of staff in private message
- If you see a staff member abusing report it to a staff manager or higher immediately, if you know someone is abusing and you don’t report it you will also be demoted. Also if you have a friend who is a player cheating on the server instantly ban him or you will be demoted is well.
- Unbanning friends will also be a demote unless you have a legitimate reason, which you have discussed with a higher staff member (Admin+)
- Make sure you read the rules if you are unsure to make sure you are doing what we expect you to do as a staff member on the network.
- No extreme racism/homophobia amongst the staff team.
- Every staff member (any rank) should be confident on decision making, and should be more than familiar with the rules.
- No immature behaviour around the Network, as we are all representatives when making decisions and our actions are seen by players so set a good example.
- There is a staff afk channel for a reason, so if you know in advance you're going to be afk for a certain period of time move yourself into the staff afk channel.
- No tampering whatsoever with Teamspeak permissions (This includes no joke banning friends from teamspeak etc.)
- No hiding in spacers/private channels when it is unnecessary, do not forget the fact that you are a high staff member with permissions the lower staff require on some occasions.
- Always try your very best when dealing with a situation before asking someone else you are staff for a reason we have trust in you, if a decision goes wrong then we can resolve it without a problem have some self confidence before consulting higher staff. In addition to this if someone is flaming you in ts then ban him from ts.
- During a staff meeting unnecessary messages in the chat will result in consequences as it is pointless and distracts the focus of staff members leading the meeting.
- No childish arguments/grudges between staff members, doesn’t matter what the past is everyone should be able to move on and forget what has happened in order for the whole staff team to function at its full potential.
- Do not follow youtubers and bother them when they do not request assistance. This can range from:
Flying around un-vanished
Constant messaging
- Make sure you are vanished when teleporting to hackers to avoid compromising yourself.
- Avoid false bans we know it’s hard but if you are unsure just screenshare them. Also make sure you are assisted by a moderator if you are chat-mod. (This rule does not apply to people moderator or higher)
- Abusing commands like “tp” to kill people and teleporting players to KoTH leads to an instant demote.
- A numerous amount of false demotions will lead to a setback to admin (This will be discussed within the head staff team)
- Discussing decision making should not be spoken to when there is players within the room (applies to all staff)
- Players aren’t allowed to screenshare for staff regardless of who it is. This will lead to an instant demotion.
- If anyone questions are unanswered do not hesitate speak to higher staff on teamspeak.
Punishment Times.
X-Ray:
First Offense: 14 days (Admitted 7 days)
Any Hacked Clients:
First Offense: 15 days
Second Offense: 30 days
Auto-Clicking:
First Offense: 14 Days (Admitted)
Second Offense: Permanent Ban
Block Glitching on HCF:
First Offense: Warning
Second Offense: 1 hour ban
Enderpearl Glitching on HCF:
First Offense: 3 day ban
Second Offense: 1 Week (Ban)
DTR Evasion on HCF:
First Offense: Factions DTR will diminish by 2 points.
Ban Evading
First Offense: Ban all accounts permanently!
Racist/Homophobic Content:
Punishment: 30 minute mute.
This can differ on the context that the player used it in.
Spamming:
First Offense: 5 Minute (Mute)
Second Offense: 15 Minute (Mute)
Third Offense: 30 Minute (Mute)
Chat Flooding (Form of Spam)
First Offense: Warning
Second Offense: Follow "Spamming’’ mute procedure.
Death Threats, Suicide Jokes, Suggesting Suicide
First Offense: 1 hour (Mute)
Second Offense: 6 hour (Mute)
Third Offense: 24 hour (Mute)
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First Offense: Permanent Ban
DDoSing/DoSing/Doxing
First Offense: Permanent Ban
Make sure you have a lot of proof of the person DDosing/DoSing/Doxing. Admins+ and up are the only staff members allowed to ban for this reason.
DDoS Comedy
First Offense: 3 hour (Mute)
Joking about DDoS. Not to be confused with DDoS THREATS.
Ban Evading
First Offence: Ban all accounts permanently!
Radar
First Offence: 14 day ban (Admitted) 7 days
Any Hacked Clients:
First Offense : 14 day ban (Admitted) 7 days
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Ranks.
(sorted lowest to highest)
Your job as a staff member is to moderate cheaters, keep chat clean, assist people in teamspeak & contribute to the server.
Helper - A Helper has muting permissions on HCF. Their job is to ensure that chat is non-toxic by muting those who do violate the chat regulations and assisting those who are in need of help. Failure to record a ban or without a Moderator (or higher) will result in a strike.
Senior Moderator / Moderator - Despite subtle differences between permissions and seniority, all three ranks have the same jobs and expectations. A moderator no longer is required to record their bans and has banning, fly, and vanish abilities on HCF and Teams. On top of that, all three of these ranks have forum ranks and are responsible for accepting and denying ban appeals, as well as hacker reports. Starting at Sr. Mod, you get access to block logs and returning items and at Head Mod you have access to setting DTR.
Admin - Administrator is given to staff members who have proven themselves as dependable and trustworthy people throughout the time they’ve been apart of the network. Admins are whom lower staff look up to and assistants to higher staff.
Staff Manager - A Staff Manager has the ability to promote and demote subordinate staff. They respond to staff applications and conduct interviews. Staff Managers can give and remove strikes and are whom you should contact if you will be inactive for a certain period of time.
Director - The Director is the Owner(s) right hand side, he/she helps with funding, server issues ETC
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Agreements
As a staff member of our network, you must agree to all the terms that follow.
- You will understand and remember all of the ban times. (If you don’t remember them, please use them they’re there for a reason)
- Do not punish a player unjustly or be influenced / persuaded into giving a shorter or longer ban, unless it is a staff member with the Administrator or above who’s telling you to do so.
- You must treat everyone equal, this means even if they player is a Donors, Family, Friends, Other Server Personnel, Streamers, (and / or) Youtubers.
- Treat all players with respect, even if they’re your friend. If we get reports or find that you’re not giving players the respect they deserve, you will be punished.
- Administrators or above working with lower staff members should and will have the final say for any decision.
- You must know how to control situations which could lead into other horrible things such as but not limited to; DDoS Comedy, Death Threats or Racism.
- You will not leave for multiple days without informing a staff member that you are leaving the specified amount of days that you will be gone.
- You will not release any private information to be released publicly soon or anything currently in discussion, unless you are permitted to by an Owner. This would include new features to the server, personal information, or anything else a member of the server should not know.
- You must have a microphone if your are going to be doing any type of screen sharing or assistance with players, and you must speak clearly and with emphasis.
- You will have two warnings per map, if you exceed this amount you will be punished.
Staff Interview Questions
Staff Interview Questions
Questions
1. What is your IGN?
2. How old are you?
3. What is your time zone?
4. How many hours can you contribute to the server on a daily basis?
5. Have you had any past experience as a staff member? If so, please give us a brief explanation on what you were assigned to do and what you did for the server.
6. Are you good at screen-sharing?
7. Of all the servers, why choose [Server Name] as a server to apply for staff?
8. What makes you stand out amongst the other players applying for staff?
9. What are your strengths and weaknesses?
10. Give us a brief explanation of your personality.
Scenarios
If a player is frozen for being sketchy, and he comes in the teamspeak being really toxic, what would you do in that situation?
If someone came into teamspeak saying that they were insided / there is a hacker, what would you do?
Created By: Mania from MCM
Terms of Service
1. If this staff guide is to be posted and claimed as their own, you are not allowed to plagiarize this guide and claim it as your own. However, if it is used for your own server, credit is not required but is appreciated
2. You are not allowed to sell this staff guide as it is free of use and is not your own.
1. If this staff guide is to be posted and claimed as their own, you are not allowed to plagiarize this guide and claim it as your own. However, if it is used for your own server, credit is not required but is appreciated
2. You are not allowed to sell this staff guide as it is free of use and is not your own.
Thank you for taking the time to read this! If you'd like to use it, feel free to use it but do not violate any of the terms of service.
