Did MCM "scam" us?

[drizzy.vip]

I'd totally suggest making a conversation with Mick and Justis bringing it to their attention. Some systems here are automated and I'd like to believe they are unaware of the current issues you have. I don't see making a chat with them out of line on this. And it should be a step you take prior to any PayPal chargebacks.

I know their advert system isn't automated. It requires them to manually approve it, which is why I opened the ticket in the first place. The advert was already pending for a week before we opened the ticket, and then they took a week to reject it. So we've been unable to use the space we paid for for 2 weeks & then they sold it to someone else when we've already paid for another ~3 months

I'd rather keep communication about the issue on PayPals end so they have record of it. So I'd rather MCM staff get back to me there, because this stuff is exactly what their dispute centre is designed for, and I would be going against PayPals advice if I didn't do that. PayPals goal is to help buyers resolve the issue before it escalates to a chargeback, and I want this resolved, but I don't want to wait 2 months like I had to last time

 

[c0leishere]

If I were you, I'd chargeback. Sounds like a bunch of bullshit. (mc-m, not you)

 

[drizzy.vip]

If I were you, I'd chargeback. Sounds like a bunch of bullshit. (mc-m, not you)

A chargeback is a last resort, which I don't want to consider this early on. However I do want some sort of response through the PayPal messaging system at the very least, so PayPal have a record of how/if we resolve this issue. Right now this is a dispute, which isn't a chargeback - it just makes paypal aware of the fact an issue happened

 

[Kram]

I apologize that this happened to you, I'm not exactly sure why this happened but generally, this is because of when the invoice was marked as paid and when the 24 hour period has ended.
Your ticket has been assigned to me, and today I'm going to be responding to the tickets I have assigned to me so please look at your ticket shortly, I'll be responding there to help resolve this.

 

[MrAniman2]

As some may have already pointed out it's just another example of MCM's (Mick's) lack of communication, unwillingness to improve customer service and a clear indicator of how much Mick values their customers.
For example I have long been suggesting there needs to be a way to contact support offsite (if you cannot login into your account) But MCM don't really care... they rather make you break the rules and go trough the hassle to create another account to contact support.

I have no doubt this issue will get resolved (at least somewhat) but be prepared to wait ...although this thread might force them to try to sort it out faster. If you open dispute on PayPal unfortunately your MCM account might get banned for breaking their TOS.

... They will compensate appropriately for errors on their part with ad credit and such...

With all due respect that is false!
When resources were downloaded for free (short while ago) instead of paying fairly to resource authors Mick decided to give some bs "advertising credits" for the copies MCM redistributed (in simple terms). I would have understood this decision if 100+ copies would have been downloaded but just for 10-20 copies Mick should have paid those $100-$200 out of his pocket. ...Of course this is just my subjective opinion.

 

[Dann]

They will compensate appropriately for errors on their part with ad credit and such. It's a matter of customer service, nothing else.

Sadly time and time again advertising on here we've had downtime, issues, been waiting months for tickets and haven't been compensated anywhere near the amount that other advertisers would compensate, Even basic things such as switching your ad out can result in 2-3 days of downtime costing $50-$75 on the header banner ad and this won't be compensated.

Like I don't mean to be rude, but I've had better communication from someone who sold me a $3 fidget spinner on amazon than I seem to get from spending over 1.5k a year with MCM - the lack of communication is totally what makes this so annoying to deal with

I genuinely couldn't agree more with this statement, We've spent over $10,000 with MC-Market over the last 3 or so years and yet haven't had anywhere near the level of support you would expect from spending 1/10th of that amount (and have experienced from companies I've spent even less with). I've personally waited months for support requests to clear which take 5 minutes to resolve.

Doesn't seem like a joke, it seems like a real trend of poor business practices

Unfortunately this is the case and always has been, I was told years ago that this would change although I think I've come to accept that by advertising on here you accept that you're going to still be treated like shit as an advertiser and not really receive anywhere near the level of support you should (especially considering the amount both we've spent and you've spent on here, Mick's said beforehand we're the largest advertiser they've ever had and I'm sure you're probably not many positions behind.)

Have you ever had to use Mojang support ? They take fucking ages to respond (at least 2 months)

Have you considered that you've spent like $20 with Mojang versus drizzy spending what? $1,500 with mc-market.

I've complained many times before on here regarding the lack of effort being put into what is one of the main (what two?) ways MC-Market earns money, but time and time again these seem to fall on deaf ears. I've seen a couple of changes that have recently improved things a bit although it does feel that really its all too little too late. Hopefully if they haven't already jumped on this because you made a public thread, you can get your banner back but if the past is anything to go on with my experience its highly unlikely and you'll be pushed to the back of the queue.

 

[drizzy.vip]

Update: Kram (falsely afaik) claimed the moire effect causes epilepsy (probably without even knowing what it was), and claimed that it probably happened because we didn't pay fast enough after our banner was approved, even though we paid before the banner was put through the approval process.

I appreciate finally getting a response from MCM on this, but it's annoying when their tone comes off as trying to pin this on us.[DOUBLEPOST=1580171091][/DOUBLEPOST]

you can get your banner back

That's optimistic. At this point we're just pulling the plug on MCM advertising & want money back. Thanks for sharing your experiences anyway

 

[Dann]

but it's annoying when their tone comes off as trying to pin this on us.

Whatever has happened the next next ad in the queue was allowed to pay and they're now in a position where they're going to make up a reason as to why your ad can't be shown / why they don't need to allow you to jump the queue or remove the current banner (even though yours should be up) as they'd then have to deal with the fact that the person who currently has the bottom banner would be pissed off and it'd be their fault, so you're probably best to get used to the fact you're out of luck and money.

That's optimistic. At this point we're just pulling the plug on MCM advertising & want money back. Thanks for sharing your experiences anyway

Basically what I was typing above, with that response you're going to be lucky to get even some credit to use in the ad manager for the time you've already paid for.

 

[Ian.D]

Never realized Pebble Dann had these issues here on MCM.
I would have thought he would have been treated better being a large company and paying a lot for advertisements.
I am starting to wonder if this was the reason Reliablesite dropped their ad?

With Mick's lack of response here, im actually glad we aren't paying for ad's and explored elsewhere.
Sorry it happened to you drizzy.vip but im at least glad you made this public so others have warning prior to getting into the shit show which has been described.


Good luck recovering your funds.

 

[Kram]

Update: Kram (falsely afaik) claimed the moire effect causes epilepsy (probably without even knowing what it was), and claimed that it probably happened because we didn't pay fast enough after our banner was approved, even though we paid before the banner was put through the approval process.

I appreciate finally getting a response from MCM on this, but it's annoying when their tone comes off as trying to pin this on us.[DOUBLEPOST=1580171091][/DOUBLEPOST]
That's optimistic. At this point we're just pulling the plug on MCM advertising & want money back. Thanks for sharing your experiences anyway

I do apologize if that’s the tone that came off, I don’t believe what happened was user error, it’s often times a problem with the PayPal/Ads Manager and I really do mean it when I apologize for both the wait time and what happened with your ad.

There have been problems with the ads manager in the past and with our support wait times. While problems with the ads manager may continue until we make changes to the system which are planned, we are trying to decrease wait times across the board for support, especially with ads support.

 

[Clyde]

As some may have already pointed out it's just another example of MCM's (Mick's) lack of communication, unwillingness to improve customer service and a clear indicator of how much Mick values their customers.
For example I have long been suggesting there needs to be a way to contact support offsite (if you cannot login into your account) But MCM don't really care... they rather make you break the rules and go trough the hassle to create another account to contact support.

I have no doubt this issue will get resolved (at least somewhat) but be prepared to wait ...although this thread might force them to try to sort it out faster. If you open dispute on PayPal unfortunately your MCM account might get banned for breaking their TOS.



With all due respect that is false!
When resources were downloaded for free (short while ago) instead of paying fairly to resource authors Mick decided to give some bs "advertising credits" for the copies MCM redistributed (in simple terms). I would have understood this decision if 100+ copies would have been downloaded but just for 10-20 copies Mick should have paid those $100-$200 out of his pocket. ...Of course this is just my subjective opinion.

Don’t speak what you don’t know. I know one person who paid up to $700 alone for abusing this exploit.

I happened to use this exploit as well and reported it to the staff. I did get suspended until I paid back (Which I did obviously), but it was not “100-200”. It was multiple thousands.

 

[drizzy.vip]

with that response you're going to be lucky to get even some credit to use in the ad manager for the time you've already paid for.

You called it. Kram said he might be able to offer us a coupon (lucky us) for the ad manager after I already said we're not going to continue our advertising spend here. which makes a coupon or credit useless. I'm yet to receive a response from them on PayPal's messaging system still, which is surprising

 

[Shooting]

Why do people buy from mcm then lol

 

[SimplyJustServers]

An eye opening thread.

I'll be sure to keep this in mind.

 

[CEO_Of_PEPE]

This thread is effectively an echo chamber.

Or maybe the thread is shedding more light on a problem mc-market advertisers have been tolerating for far too long.

 

[drizzy.vip]

You know instead of prattling on and being, well frankly rude at this point

You're the only person being rude in this thread, resorting to ad hominem attacks. As far as I'm aware, everyone else here is just talking about their experiences.

Yeah sure there was a stuff up initially that was out of everyone's control

What makes you think this was out of anyones control? Don't they need to manually approve adverts before they go live?

Kram did apologise, I'm sure Kram did everything he could to help - but you escalating the situation does not do anyone any good.

Hopefully the good we get from this is some of our 400 bucks back. If anyone on this site took someones money, and didn't provide the service, they would get banned for scamming. But when MCM does it themselves, it's just a "mistake that couldn't have been prevented"?

Get over yourself, the fact they only started handling this situation properly after I made this thread should tell you that they're only now "apologetic" because a spot-light has been put on them.[DOUBLEPOST=1580302137][/DOUBLEPOST]

disrespect-filled echo chamber

Just because you don't like something doesn't mean it's disrespectful btw
You calling me an asshole, is actually disrespectful/ad hominem

& if by "echo chamber" you mean, even the staff acknowledging things aren't good enough, then sure, it's an "echo chamber". Cry me a river build a bridge and get over it...