Hire Un-Paid Staff (Helpers/Mods)

[Cleora]

A lot of staff (Scam resolver,admins) have been resigning for whatever reason. It went from 1 person resigning a couple months (3-7) to 2 people resigning less then every couple of months (4-9) at least that's what it seems like.

My suggestion is to hire long-term, trusted members of the community to help admins, scam resolver, etc. LITERALLY anything that can help scam reports, support tickets and post resources faster/finished faster tickets and reports faster with the same quality. Staff roles like: Helpers, Moderators, Chat Mods.

Should allow lower staff to do the following:
-See which support tickets/scam reports need support the most (Such as ones months in progress, dox/harassment/stalking reports, etc) and allow such staff to categorize it better
-Warn/mute/kick people from the public chat/salt box when: being toxic, double-post advertising (or posts within 20mins) things like this can be done by any staff member
-Allowing mods/helpers to disable/lock threads that are in the wrong category, or are not allowed/offensive and wait for a higher-up staff member to either confirm the lock, or delete the thread

I'm sure there are people on the MCM community that are trusted, well liked, and are on here daily that would be willing to part-time staff on here for a small price, or do volunteer work for a special badge, achievement, rank, special name color, or something.

 

[doodle]

I definitely agree. However, finding loyal staff members is especially hard nowadays. As an example - Capaldi seemed to be interested as best she could but the community went against it and took a toll on her mental health (apologies if I messed up the scenario, but that's how I was told / interpreted it). Additionally, without pay, staff members may be less likely to put effort or care into their positions as they aren't really working for anything.

 

[Banned]

Hello,
I believe that there are more staff resigning because Mc-Market is hiring more staff, so there is more to resign at once.

It is really hard to get long-term staff. This is because no one knows what the job is like until you have done it, there's more to it than what people see.
You talk about hiring "trusted members" to help scam resolvers and administrators but as I said above no one knows what the job is like until they have done it. Staff need to work their selves up the ladder as each job is different and starting with the basics is incredibly helpful.

-Warn/mute/kick people from the public chat/salt box when: being toxic, double-post advertising (or posts within 20mins) things like this can be done by any staff member

All staff are already allowed to do this.

I'm sure there are people on the MCM community that are trusted, well liked, and are on here daily that would be willing to part-time staff on here for a small price, or do volunteer work for a special badge, achievement, rank, special name color, or something.

"Well liked" - Staff isn't about being liked, it's about doing your job properly and accordingly.

Kind regards,
Banned

 

[Cleora]

Hello,
I believe that there are more staff resigning because Mc-Market is hiring more staff, so there is more to resign at once.

It is really hard to get long-term staff. This is because no one knows what the job is like until you have done it, there's more to it than what people see.
You talk about hiring "trusted members" to help scam resolvers and administrators but as I said above no one knows what the job is like until they have done it. Staff need to work their selves up the ladder as each job is different and starting with the basics is incredibly helpful.


All staff are already allowed to do this.



"Well liked" - Staff isn't about being liked, it's about doing your job properly and accordingly.

Kind regards,
Banned

And how would you be able to know who does the job properly, accordingly and be active doing so if Mick doesn't bother to hire anyone to trust this theory? It always ends up being that someone who never really talks in the community chat, make posts, and is quite; are the people who get hired.

 

[alice]

It is really hard to get long-term staff. This is because no one knows what the job is like until you have done it, there's more to it than what people see.

Explain how other forums only have 4-5 unpaid staff members and respond to reports within minutes although there are 10k+ people online at a time.

"Well liked" - Staff isn't about being liked

Arguable. Before Eclipse became staff, they sucked up to the staff team for months and months, nitpicking posts that even only trivially broke the rules, clearly trying to get a staff position. I even called them out on it. They became staff as predicted.

 

[Maddy]

There’s no doubt there’s tons of members here on everyday doing nothing with their lives that could help with tickets

New staff role called Ticket Master

 

[doodle]

There’s no doubt there’s tons of members here on everyday doing nothing with their lives that could help with tickets

New staff role called Ticket Master

+1 so many times. A specific role for those that aid with tickets would be fantastic so we can know who to directly count on.

 

[Ambrosia]

This won't get added, Mick just doesn't care tbh. +1 all you want I guess but yeah

* love how all the staff put disagree because they're brainwashed *

 

[Cleora]

This won't get added, Mick just doesn't care tbh. +1 all you want I guess but yeah

It's always worth the try. It would expand the site, community, and can change things for the better. Not to mention have more staff.

 

[Kram]

Firstly, we’re already looking into people for new chat mods.

Chat mods do most of what you’re asking, they assign tickets to where they need to be assigned, they bring matters that need immediate moderation (such as dox threads) to moderators to handle, and of course they moderate the chatbox. The main thing you’ve mentioned that they can’t do is lock threads.

This thread is basically asking for more staff members but just adding that they don’t need to be paid.

Our goal is always to get long term staff members, but whether they stay long term isn’t really up to us, both of the recent resignations were because the staff members due to changes in their lives, didn’t have time for MCM. This can happen to every person that gets promoted.

And how would you be able to know who does the job properly, accordingly and be active doing so if Mick doesn't bother to hire anyone to trust this theory? It always ends up being that someone who never really talks in the community chat, make posts, and is quite; are the people who get hired.

When we look into a member, we look at all aspects of them that we can. How active they are, where they are active, how long have they been here, but above all, their attitude and how they act is what we care about most.

Explain how other forums only have 4-5 unpaid staff members and respond to reports within minutes although there are 10k+ people online at a time.

Arguable. Before Eclipse became staff, they sucked up to the staff team for months and months, nitpicking posts that even only trivially broke the rules, clearly trying to get a staff position. I even called them out on it. They became staff as predicted.

Can’t explain for other forums, I don’t know how they operate nor do I know the circumstances of the people on their team. Eclipse was an incredibly active member, knew all our rules and followed them, and was an extreme help in finding ban evaders and with scam reports.

+1 so many times. A specific role for those that aid with tickets would be fantastic so we can know who to directly count on.

I’m curious as to what this role would do that a chat mod can’t already do. And where would this fall on the staff ladder in your mind. I don’t think a role like this would be much help.

 

[Maddy]

Firstly, we’re already looking into people for new chat mods.

Chat mods do most of what you’re asking, they assign tickets to where they need to be assigned, they bring matters that need immediate moderation (such as dox threads) to moderators to handle, and of course they moderate the chatbox. The main thing you’ve mentioned that they can’t do is lock threads.

This thread is basically asking for more staff members but just adding that they don’t need to be paid.

Our goal is always to get long term staff members, but whether they stay long term isn’t really up to us, both of the recent resignations were because the staff members due to changes in their lives, didn’t have time for MCM. This can happen to every person that gets promoted.



When we look into a member, we look at all aspects of them that we can. How active they are, where they are active, how long have they been here, but above all, their attitude and how they act is what we care about most.

Can’t explain for other forums, I don’t know how they operate nor do I know the circumstances of the people on their team. Eclipse was an incredibly active member that was active, knew all our rules and followed them, and was an extreme help in finding ban evaders and with scam reports.

I’m curious as to what this role would do that a chat mod can’t already do. And where would this fall on the staff ladder in your mind. I don’t think a role like this would be much help.

Chat mods can lock threads. Red did it

 

[Doge]

That title: "Hire Un-Paid Staff (Helpers/Mods)"

Pay doesn't really matter. No staff member here is staff on this website because of the pay. They are just volunteering their time. I'm speaking from experience, the pay is so low that now what I would get in a month from MCM staff stuff would be a fraction of what I'd get in a day doing what I do now. But that doesn't matter, because I didn't care about the pay, I just wanted to help out. But yes, I can assure you that pay isn't much of an incentive.

But yeah, there once was a time when the staff team didn't drastically change every other month, things got done on time, promises that were made were actually kept and people weren't frequently voicing their displeasure in the site. Now it's "we'll hire more staff" every few months, the issues go down for a little bit, then start up again in another month. Sad!

 

[Cleora]

That title: "Hire Un-Paid Staff (Helpers/Mods)"

Pay doesn't really matter. No staff member here is staff on this website because of the pay. They are just volunteering their time. I'm speaking from experience, the pay is so low that now what I would get in a month from MCM staff stuff would be a fraction of what I'd get in a day doing what I do now. But that doesn't matter, because I didn't care about the pay, I just wanted to help out. But yes, I can assure you that pay isn't much of an incentive.

But yeah, there once was a time when the staff team didn't drastically change every other month, things got done on time, promises that were made were actually kept and people weren't frequently voicing their displeasure in the site. Now it's "we'll hire more staff" every few months, the issues go down for a little bit, then start up again in another month. Sad!

Pay or not, mcm needs staff.

 

[Lotus]

But yeah, there once was a time when the staff team didn't drastically change every other month, things got done on time, promises that were made were actually kept and people weren't frequently voicing their displeasure in the site. Now it's "we'll hire more staff" every few months, the issues go down for a little bit, then start up again in another month. Sad!

I gotta love how you ended this like every Trump tweet.

But whatever you said is not wrong.

Staff members do this voluntarily, the pay is a highly minimal. Sifting through thousands of reports and being a target of community toxicity is usually not something you volunteer for.

Finding people who are willing to take the shit the community brings and actually have the capability to handle it is a needle in a haystack. The most qualified people usually have better things to do.

Instead, improve incentives, motivation, management. Yes, increase the quantity of staff members, but having a high staff turnover rate must mean something.

 

[pomduh]

MCM makes around $2250/mo from just ads alone, not including name colors or account upgrades how much these staff makin

 

[Doge]

MCM makes around $2250/mo from just ads alone, not including name colors or account upgrades how much these staff makin

Definitely less than 20-30% per month of that as the combined total for the team.

 

[Kiri]

There is definitely quite a bit to be said about what goes behind the scene. I thought I would elaborate based on the experience I had as staff.

1. As mentioned, the pay isn't really anything significant enough to make staff continue with their role. Maybe it's good money to some of the younger individuals, but for the vast majority, it's really nothing worth their time.

2. The workload required for each staff member isn't small by any means. Despite people continually saying staff don't do their jobs, during my short time on the staff team, support requests would literally be taken in a matter of minutes or even seconds. I think the hardest part about making time was actually even being able to respond to things like support requests because they were being picked up so fast. You could rarely respond to one unless you were online at the time it was made with alerts on in that section. For the support requests that don't get answered within the day, it likely just means no one capable of answering is active in support requests for that day. I know reports were being handled at a quick pace by feedback moderators at the time as well. With that being said, all staff that are on the team is likely more active than you know. Each staff is required to contribute a certain amount in a given month as a standard, which can work out to be a lot. I can't speak for other people, but the sheer amount of time I had to be online to even meet my quota felt absurd on top of my other responsibilities simply because there was no backlog at all for anything I was capable of doing when I was online. I think it may actually work better if the quota was lowered and there were more staff to cover for it, which would result in fewer resignations.

The reason people think that staff don't do much is likely just due to the lack of a consistent Scam Resolver in the past while. Since it's one of the only sections that are public for people to see, they think a lot less is being done on the site than there actually is.

3. Staff are not really hired based on who Mick knows. I know I personally have never spoken to Mick and many other staff also haven't as well before they received a message from him. Staff was picked based on the recommendation of the Staff team after a discussion about each recommendation (in cases I've seen, anyway). If you haven't been contacted, that likely just means you either didn't seem necessarily staff material, you didn't stand out to any staff members, or some staff members did not have good experiences with you.

I'm sure some of what I've said is outdated by now because the team is everchanging, but I'm sure most still hold true.

 

[Violet]

Definitely less than 20-30% per month of that as the combined total for the team.

so $10 a month

 

[MarkElf]

The staff team is looking for new members on a regular basis, epecially members who have been deemed trustworthy and have a long standing positive reputation on the site. Where they find some of these old 2015 users that are still active yet unknown, to me and, to most people is beyond me though.

The current role used for entry is what I have to disagree with. Not everyone wants to moderate chat - this is the entry role - including myself. I have declined a position in the past as I don't use the chat box much and personally don't see a purpose to it outside of people causing a ruckus by being toxic (this is primarily what I see when looking at it and I check the site very frequently) and advertising. That in combination of being too busy with classes to the extent that moderating chat would become a chore; not something I was interested in doing for long periods of time. If the entry position was just about anything else, primarily something I would be more interested in such as resource moderation, I might have been a bit more interested. An entry role is needed but chat mod isn't everyone's cup of tea.