PlutoNode is in search of proactive Technical Support Agents responsible for resolving technical issues and ensuring a smooth post-sales support experience. Your role will be pivotal in assisting customers with all kinds of technical queries.
Requirements:
▪ Applicants must be at least 16 years old at the time of application.
▪ Previous experience in a technical support role within the hosting industry.
▪ The ability to speak and write in fluent English, alongside excellent communication skills.
▪ The ability to work independently or as part of a team, within a fast-paced environment.
▪ Advanced technical knowledge related to the services we offer.
▪ Experience using the Pterodactyl and DirectAdmin control panels.
Responsibilities:
▪ You'll be constantly interacting with customers in a high-volume environment.
▪ You'll be expected to handle technical support tickets through our Client Area.
▪ You'll be directly reporting to the Support Manager, and escalating tickets to the appropriate team members.
▪ You'll be working alongside the Technical Department to resolve complex issues.
Benefits:
▪ Full onboarding training and access to a mentoring program.
▪ Private Human Resources support and guidance.
▪ An exclusive 25% discount on all PlutoNode services.
▪ This position is currently voluntary unless otherwise agreed.
Please Click Here to apply!
Have any questions? Reach out to mason.yml on Discord.
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