Bug Fixes
- Fixed waiting room music failing on servers where
@discordjs/opusnative bindings couldn't be compiled. Music playback now uses ffmpeg directly for audio encoding, which is more reliable across different server environments.
New Features
- Voice Support: Open/Close Support System — Staff can now open and close voice support using
/voicesupport openand/voicesupport close. When support is closed, no new cases will be created when users join the waiting room. Optionally, a different music file can be configured to play while support is closed (e.g. a "Support is currently closed" message). Use/voicesupport statusto check whether support is currently open or closed.
New config option:closedMusic— Configure a separate audio file, volume, and loop settings for when support is closed. Works the same aswaitingRoomMusic.
The provided
closed.mp3is not professional — please replace it with your own.
