Bot | NTICKETS | Python

The Ultimate Ticket System Bot for Discord
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NTICKETS — Discord Ticket Bot
Stop relying on bloated, over-engineered bots. NTICKETS is a clean, self-hosted Python bot built from scratch — fully customizable, zero dependencies beyond discord.py.

What is NTICKETS?

NTICKETS is a professional, self-hosted Discord ticket bot written entirely in Python with discord.py. Designed to be the last ticket bot you'll ever need, it ships with a fully paginated HTML transcript system, staff claim/unclaim, priority levels, a post-close rating system, and a beautifully engineered GUI experience — all driven by persistent slash commands and buttons that survive bot restarts.

No databases, no bloat. A single JSON file handles all persistence. Drop it into your server and be running in under 5 minutes.

Screenshots & Media

Core Features

Category Dropdown Panel — Users pick a category from a styled dropdown (General Support, Billing, Bug Report, Appeal, Partnership, Other). Fully configurable — add or remove categories with one line in
Code:
```
config.py
```
.
Subject & Description Modal — After selecting a category, a Discord modal collects a subject and a detailed description before the channel is created. No more empty, context-free tickets.
Claim / Unclaim System — Staff members can claim a ticket (shown in the opening embed), signaling ownership. Other staff can unclaim and reassign it at any time.
Priority Levels — Four tiers: Low · Normal · High · Critical. Set from a dropdown inside the ticket. Saved to the transcript.
Support-Only Closure — Only members with a configured staff role (or Manage Channels permission) can close tickets. A confirmation prompt prevents accidental closes.
Join Broadcast — When a new ticket is created, all configured staff roles are pinged automatically inside the ticket channel.

Premium Features

Discord-Accurate HTML Transcripts — Every closed ticket generates a pixel-perfect, self-contained HTML file that renders like Discord: grouped messages, avatars, bot badges, embeds with side-bar colors, image/video/file attachments, timestamps, and a sticky topbar. Works offline, no external dependencies.
DM Transcript to Owner — The transcript is automatically sent to the ticket owner via DM when the ticket closes, along with a full close summary embed.
Post-Close Rating System — After receiving their transcript, the ticket owner is prompted to rate their experience from 1 to 5 stars via DM buttons. Ratings are stored and visible in
Code:
```
/ticket stats
```
.
Persistent Views — All panel and control buttons survive bot restarts. Users can always interact with them without re-posting the panel.
/ticket stats — Live dashboard showing total tickets, open/closed counts, number of ratings, average rating score, and a per-category breakdown.
/ticket list — A real-time overview of all open tickets: owner, channel, claimed-by, and priority — all in one ephemeral embed.

Slash Commands

Code:
```
/ticket panel
```
— Post the support panel in the current channel (requires Manage Server)
Code:
```
/ticket close
```
— Close the current ticket (staff only)
Code:
```
/ticket add <user>
```
— Add a user to the current ticket
Code:
```
/ticket remove <user>
```
— Remove a user from the current ticket
Code:
```
/ticket rename <name>
```
— Rename the current ticket channel
Code:
```
/ticket list
```
— View all open tickets (staff only)
Code:
```
/ticket stats
```
— View server-wide ticket statistics (staff only)

Zero-Friction Configuration

Every setting lives in a single

Code:

config.py

file at the root of the project. No YAML, no JSON config, no environment variables to juggle — just Python constants you can read and edit in seconds.

Code:

class Config:
    LOG_CHANNEL_ID    = 0                       # Paste your log channel ID here
    SUPPORT_ROLES     = ["Support", "Staff"]    # Add as many roles as you need
    MAX_OPEN          = 1                       # Max open tickets per user
    DM_TRANSCRIPT     = True                    # DM transcript to owner on close
    CLOSE_DELAY       = 5                       # Seconds before channel deletion
    RATINGS_ENABLED   = True                    # Post-close star rating in DMs
    TICKET_CATEGORIES = [
        ("General Support", "🛠️", "...", "support"),
        ("Billing",         "💳", "...", "billing"),
        # Add your own here
    ]

Requirements

Python 3.10+
discord.py 2.4+
python-dotenv (for loading the bot token from
Code:
```
.env
```
)
A bot application with Server Members and Message Content intents enabled

Need Help?

Having trouble setting up the bot? Found a bug? Got a question?
Don't post in the reviews — join our Discord and open a ticket.
We'll get back to you as fast as possible.

Support the Project
I spend countless hours developing and maintaining these premium bots and scripts for free.
If NTICKETS has helped your community, consider buying me a coffee!

Bot | NTICKETS | Python v1.0

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