Latest reviews
ZeroxPV
Thank you for your review! If there any questions or suggestions please let me know over here or over discord ^^
dethcross19
Thanks for the review, sorry it doesn't have a "brand new" look to it but for this pack we purposefully chose to give it a more "worn" or "muddy" look as seen in the photos.
qSeek
I’m sorry you had such a bad experience.
1. It’s hard to define what configurable enough even means, it has configurations for every baked in feature.
2. The Social Icons are active on any Atom store you visit, first time hearing it doesn’t work.
3. The main value of the template still stands in the Checkout System which none of the CraftingStore templates nailed and really have a good positive effect by allowing customers to easily buy more and not be hit by lots of friction.
4. I disagree with the false advertising claim which doesn’t have any examples
This is mostly a support rant and I agree it may been slower at times and I am sorry for that, will try to do better.
Thanks for your patience and review.
1. It’s hard to define what configurable enough even means, it has configurations for every baked in feature.
2. The Social Icons are active on any Atom store you visit, first time hearing it doesn’t work.
3. The main value of the template still stands in the Checkout System which none of the CraftingStore templates nailed and really have a good positive effect by allowing customers to easily buy more and not be hit by lots of friction.
4. I disagree with the false advertising claim which doesn’t have any examples
This is mostly a support rant and I agree it may been slower at times and I am sorry for that, will try to do better.
Thanks for your patience and review.
IONICSETUPS
Hi,
I understand your frustration, but your review is unfair and misleading.
We are based in Georgia (GMT+4), and you opened your support ticket at around 6:00 AM your time. Due to the time difference, it was still outside our normal working hours. Like most support teams, we are not available 24/7, and it’s perfectly normal that it took a few hours for us to reply.
We responded as soon as our team was available and reviewed your logs. As explained in the ticket, the issue is not caused by our product, but by your server configuration. For example, your Purpur server JAR is being loaded as a plugin instead of being placed in the server’s root directory.
Writing “they don’t even reply” and encouraging others not to buy the product before giving us a reasonable amount of time to respond is inaccurate and unfair. We had already replied to your ticket and explained the cause of the issue.
We are still happy to help you get everything working, but we kindly ask you to update or remove your review so it accurately reflects what happened.
I understand your frustration, but your review is unfair and misleading.
We are based in Georgia (GMT+4), and you opened your support ticket at around 6:00 AM your time. Due to the time difference, it was still outside our normal working hours. Like most support teams, we are not available 24/7, and it’s perfectly normal that it took a few hours for us to reply.
We responded as soon as our team was available and reviewed your logs. As explained in the ticket, the issue is not caused by our product, but by your server configuration. For example, your Purpur server JAR is being loaded as a plugin instead of being placed in the server’s root directory.
Writing “they don’t even reply” and encouraging others not to buy the product before giving us a reasonable amount of time to respond is inaccurate and unfair. We had already replied to your ticket and explained the cause of the issue.
We are still happy to help you get everything working, but we kindly ask you to update or remove your review so it accurately reflects what happened.
Heroic Studios
🫡 Alrighty
