SupportPulse Ultimate Discord Ticket Bot
Modern Discord ticket bot with claims, priorities, assignments, transcripts, ratings, dashboard analytics, ticket automation, custom forms, FAQ system, department routing, API access and advanced staff management tools.Features
Advanced Ticket System
Multiple Ticket Categories Private Ticket Channels Staff Claim System Ticket Priorities- Low
- Normal
- High
- Urgent
Ticket Tags Ticket Renaming Ticket Assignments Ticket Reopen System Add Users To Tickets Remove Users From Tickets One Open Ticket Protection Automatic Ticket Numbering Unlimited Custom Ticket Panels Custom Ticket Forms Department Routing
Staff Management
Staff Activity Leaderboard Ticket Statistics Assigned Ticket Tracking Permission-Based Staff Controls Blacklist System Unblacklist System Saved Responses / Macros
Ticket Logs & Transcripts
Automatic HTML Transcript Generation Transcript Export System Ticket Log Channel Complete Ticket History Transcript Downloads
Customer Feedback
Customer Rating System (1–5 Stars) Support Quality Tracking Average Rating Statistics
Automation
Auto-Close Inactive Tickets Activity Tracking Automatic Ticket Logging Resolution Tracking First Response Tracking
Dashboard & Analytics
Built-In Web Dashboard Open Ticket Statistics Closed Ticket Statistics Claimed Ticket Statistics Rating Analytics Response Time Analytics Resolution Time Analytics
Search, FAQ & API
Ticket Search System FAQ / Knowledge Base Public API Endpoints Ticket Export System Full Data Export🏷 Ticket Management
Claim Ticket Assign Ticket Rename Ticket Tag Ticket Reopen Ticket Close Confirmation System
Database
SQLite Database No External Database Required Lightweight & Fast Automatic Data StorageCommands
General
/setup/stats
/topstaff
/export
/exportall
/search
Ticket Commands
/adduser/removeuser
/rename
/tag
/assign
FAQ
/faq add/faq show
/faq list
Macros
/macro add/macro use
/macro list
/macro delete
Panels
/panel create/panel list
Forms
/form add/form clear
/form list
Departments
/department set/department list
Moderation
/blacklist/unblacklist
Ticket Workflow
- User selects a category
- Ticket channel is created automatically
- Staff member claims the ticket
- Ticket can be assigned
- Priority level can be assigned
- Support conversation takes place
- Transcript is generated automatically
- Ticket is logged
- Customer receives rating request
- Statistics update automatically
- Staff leaderboard updates automatically
Dashboard Examples
http://localhost:3000/dashboard?key=YOUR_DASHBOARD_PASSWORDAPI:
http://localhost:3000/api/stats?key=YOUR_API_KEY
http://localhost:3000/api/tickets?key=YOUR_API_KEY
http://localhost:3000/api/search?q=support&key=YOUR_API_KEY
Requirements
- Node.js 18+
- Discord Bot Token
- Discord Server
- Discord.js v14
Included Files
Full Source Code SQLite Database System Transcript System Dashboard System API System FAQ System Custom Forms Custom Panels Department Routing Configuration Files Documentation Installation GuideInstallation
Install dependencies:npm install
Configure .env:
BOT_TOKEN=
CLIENT_ID=
GUILD_ID=
SUPPORT_ROLE_ID=
LOG_CHANNEL_ID=
Start the bot:
node index.js
Why SupportPulse Ultimate?
✔ Modern Discord UI✔ Lightweight & Fast
✔ Easy Setup
✔ Built-In Dashboard
✔ Public API
✔ Automatic Transcripts
✔ Ratings & Feedback
✔ Staff Leaderboards
✔ Ticket Assignments
✔ Ticket Analytics
✔ FAQ System
✔ Custom Forms
✔ Department Routing
✔ No External Database Required
✔ Built For Small & Large Communities
