SupportBot - Smarter support for Discord v26.1.1

1. Fixed an issue where the welcome image would not display when a member joined.
2. Removed deprecated code and cleaned up outdated components.
3. Small general bug fixes and stability improvements.

## SupportBot v26.1

## What's New?

• Added SupportBot API used for our advanced web dashboard (https://supportbot.emeraldsrv.dev/)
• Added SupportBot Web Panel with the following features:

- Full bot setup via the panel.
- Auto-deploy addons from our official marketplace
- Built-in SupportBot addon builder built for those with little coding knowledge.
- View Ticket Transcripts
- Automatically update your SupportBot version without config resets.

- Added Ticket Departments descriptions to the select menu.

• Added AI Training command
• Added Clear AI Memory command
• Added Claude AI as an AI model (https://platform.claude.com/)

## Changes
- Added Classic Embed layout as a ticket panel option over v2 containers.

## Fixed

• Fixed slow responses on ticket creations
• Fixed a couple of small bug fixes and deprecation warnings

Full Changelog: https://github.com/Emerald-Services/SupportBot/compare/v26.0...v26.1


Tickets​

• Added Ticket Departments
• Added Ticket Priorities
• Added Department-specific questions when opening a ticket
• Added command /ticketmanage
  • Added rename command /ticketmanage rename
  • Added force add command /ticketmanage add
  • Added force remove command /ticketmanage rename
  • Added force remove command /ticketmanage transfer (department and priority)
• Overall this improves the the creation of tickets, much smoother. :hehe:

Staff & Claiming​

• New Profile /profile
• Tickets claiming assign to staff in the department if departments are enabled
• Ticket claiming issue with tagging invalid roles is fixed.

Ticket Panel​

• Improved /ticketpanel command
• Ticket panel now supports Department Selection
• Added more Customizable Panel Layouts
• Improved panel design using Discord Components V2

Ticket Closing & Reviews​

• Improved ticket closing system
• Fixed Review System
• Added all-new Ticket Transcripts
  • Improved transcript design and attachment support
• Improved panel design using Discord Components V2

Translate Command​

• Reworked /translate command
• Added Language Selection.
• Added From and To language options
• Added Auto-Detect language
• Improved layouts using Components V2

Design​

• Improved layouts using Components V2

General Improvements​

• Improved startup console output
• Better stability and performance (i think)

AI Improvements​

• Added memory system so the bot can remember things
• AI now stores Summaries to help with the responding
• Add Custom Instructions to the bot via the AI config
• mproved reliability of AI responses
• Better memory system for more helpful support conversations
• Added support for multiple AI providers
  • Moved file location to /Events/Models/.js
  • Supports OpenAImodels (Requires account credit)
  • Supports Groq models (Free)

AI Mode in Tickets​

• AI can now Suggest opening a support ticket, this can be disabled
  • React to create a ticket from the AI's message
  • These suggestion messages expire after a short time to prevent a messy chat
• Ticket Channels create a thread allowing a clean space for human support
• Thread Tickets have a button to enable/disable the AI Mode

Added

• Added /rename as a command as well as the existing ticket select panel option.

Fixed

• Fixed an issue with /logs folder not being located, causing failure to startup.
• Fixed TicketReason on the ticket welcome message.
• Added the option to remove the color from the welcome message, for modern style only!

SupportBot 8.4 Update

New & Improvements

• Changed JSON storage to SQLlite.
• Added Forum Suggestions
• Added support for forum tags when suggestions in forum mode.
• Added more customisation to the welcome message
• Added more customisation to the ticket panel.
• Added `/suggestadmin, change status of suggestions. For forum channels this will update the tag.
• Added Display Components v2 support
  • Welcome Embed
  • Ticket Message Embed
  • Ticket Panel Embed

Quality of Liffe Changes

• Added Logging System.
• Updated Discord.js code to use the new ephemeral flag system
• Fixed deprecation warning for interaction responses.
• Fixed deprecation warning with the ready event. Changed to clientReady
• Updated Discord.js code: replaced deprecated ephemeral option with MessageFlags.Ephemeral

SupportBot 8.3 Update​

New & Improvements

• Added Ticket Reviews
• Added Support Voice Channels
• Added Ticket Auto Responder/Questions
• Added /mod command.
• Added Ticket Blacklist
• Added Moderator role
• Added Transcripts folder in /Data/
• Improved commands.yml & messages.yml
• Improved Transcript Design
• Improved Embed Builder with Live Preview/Editing
• Fixed parsing error on startup.

Update Guide
To update SupportBot, update all files, but don't delete anything from the /Data/ directory. Instead create the following inside`Data`:

• Folder: Transcripts, Profiles (if doesn't exist)
• File: BlacklistedUsers.json with the contents {}

New & Improvements

• Added ability to customise SupportBot in Discord. (/settings)
• Added the option to switch between Ticket Channels or Threads
• Added Archive Tickets
• Added Lock Tickets (Threads Only)
• Added Rename Ticket
• Added the use of Role, Channel and Category IDs in the config.

Update Guide
To update SupportBot, update all files, but don't delete anything from the /Data/ directory. Instead create the following inside Data:

• Folder: Profiles
• File: settings.json with the contents {}
  

Need Support?
If you need any help then please don't hesitate to contact us in Discord or here on GitHub