[$7.99] Plex Tickets | #1 Discord Ticket Bot | WEB DASHBOARD

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

1.5.2.1

• Fixed issues with ticket closing
• Removed close confirmation

Locale section in the config has been updated!

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

1.5.3

• Updated to the new licensing system
• Fixed an issue causing "Deleting ticket in" message to not be sent
• Fixed some issues with closing tickets
• Removed OwnerID from the config

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

1.6.0

Additions:​

• Added a question system with modals (Automatically ask users questions when they create a ticket, configurable per category)
• Added an option to DM the user that their ticket will be closed when the alert command is used in a ticket
• Added an option to show statistics in the terminal when the bot starts
• Added first time start message
• Added support for new discord usernames (without discriminator)
• Added an option to add descriptions to...

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

1.7.0

Additions:​

• Added working hours system (configurable)
• Added an option to automatically create threads for each suggestion, to allow users to discuss them
• Added a default max character length for ticket question modals to prevent errors
• Added {closedAt} variable to CloseEmbedMsg in the config
• Added {createdAt} variable to TicketMessage to get to get when the ticket was created using Discord timestamps
• Added more customization for the help command...

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updated thread design!

 

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

1.7.1

Modifications:​

• Fixed an issue causing ticket claiming to not work
• Fixed some errors with suggestions
• Fixed an error when a user without support roles tries to claim a ticket
• Fixed an issue causing users without support roles to be able to unclaim tickets
• Fixed some issues for checking if a user has a support role
• Fixed some errors with ticket reviews
• Fixed some issues with generating transcripts from the alert command
• Fixed an issue causing...

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

2.0.0-BETA-1

Additions:​

• The bot now uses MongoDB for database
• HTML ticket transcripts can now be viewed online if the dashboard is installed
• Added "View transcript" button instead of attaching transcript files if dashboard is installed
• Added a blacklist list command to view a list of all blacklisted users
• Added average completion time to the stats command
• Added instructions on how to update NodeJS version in the error message
• Added unique identifiers to...

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

2.0.0

Additions:​

• Added an option to automatically cleanup old data from the database

Modifications:​

• Fixed an error when closing tickets if dashboard is installed and no transcript folder was found
• Fixed an issue causing panel command to not work if footer text and icon was enabled in the config
• Fixed an issue causing 0 ratings to be counted
• Fixed "Cannot read properties of null (reading 'status')" error
• Fixed an...

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

2.0.1

Modifications:​

• Fixed an issue causing the check if a user has a support role to not work (This should fix all permission issues)
• Fixed an issue causing "button" value to not be set in the database when a ticket gets created
• Fixed an issue causing ArchiveTickets to not work on categories 6-8
• Fixed an issue causing the re-open button to not work multiple times
• Fixed some issues causing blacklist list command pagination to not work
• Fixed an issue...

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

2.0.2

Additions:​

• Added CryptoRates to the config, allowing you to choose which service it uses to check the crypto rates
• Added an option to set Average Completion stats channel
• Added {average-completion} variable to bot status
• Added an option to add/edit/remove payment methods from stripe invoices in the config
• Added an option to only allow users with support roles to use /add and /remove command (commands.yml)
• Added an option to automatically give a...

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

2.0.3

Modifications:​

• Potentially fixed all "Unknown Interaction" errors when creating tickets with questions enabled
• Fixed an error if TranscriptType was set to TXT and SaveInFolder was enabled, and alert command generates a transcript

Dashboard Update v1.0.2​

• Added thumbnail image to Embed Builder
• Fixed an issue causing the dashboard to be unable to connect to MongoDB in some cases
• Fixed an issue causing you to not be...

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

2.0.3.1

• Fixed "The reply to this interaction has not been sent or deferred." error when creating tickets

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

2.0.3.2

• Fixed "Unknown Interaction" error when creating tickets
• Fixed "Unknown Interaction" error when closing tickets

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

2.0.4

Additions:​

• Added ticket priority system

Modifications:​

• Fixed an error when blacklisted users try to open a ticket
• Fixed rare "The reply to this interaction has already been sent or deferred." error

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

2.0.5

## Modifications:

• Optimized, cleaned up and improved a lot of code
• You can now set placeholders for ticket question modals
• You can now use decimals when creating an invoice
• Fixed an issue causing {average-completion} to not work
• Fixed an issue causing the DM message to ask for the user to review the ticket even if it didn't meet the requirements
• Fixed "Unknown interaction" errors

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

2.1.0

Thank you for 600 total purchases on BuiltByBit! This makes it the most purchased Discord bot available on BuiltByBit right now.

In this update, we've focused on quality-of-life changes. We've added more a lot more checks to make sure everything in your config is correct. If there's a problem, we'll now tell you exactly what it is and where to find it (at least for the most common errors). These changes should improve our support response time.

Additions:​

• You...

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

2.2.0

Additions:​

• Added Ticket Overload Warning Feature, Warns users of potential delays if open tickets exceed a set threshold
• Added Inactivity Monitor Feature, Automatically checks open tickets and warns staff if a ticket has been waiting too long for a reply.
• Added Auto Alert Feature, Automatically sends alerts to inactive tickets, auto close if no response
• Added Ticket Close Reason
• Added tracking for average response time
• Added tracking for who is...

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

2.2.1

Addon System Changes:​

• All addon events are now handled through the same event listener as the main bot. This prevents issues like "Unknown interaction" errors caused by duplicate listeners.
• Event listeners must now use the register function and be placed in separate files.

Breaking Change: All current addons with event listeners need to be updated.

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Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

2.2.2

Modifications:​

• Fixed interaction error when trying to close a ticket when the ticket creator has left the server
• Fixed interaction is not defined error when a transcript is generated from ticket alert system and dashboard isn't detected
• Fixed an issue where tickets couldn't be opened if SelectMenu was set to false and no questions were configured for the category
• Fixed an issue causing review messages to be sent multiple times
• Fixed some errors with...

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[Swqpping]

Swqpping updated Plex Tickets | Discord Ticket Bot with a new update entry:

2.2.2.1

• Fixed issues with ticket opening, closing, claiming, etc.

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