Artegon & Dashboard | Truly Next Gen v1.2.5

Artegon v1.0.1 – Release Notes

Ticket Rating System (NEW)

• Users rate support (1-5 stars)
• Ratings stored in database
• Display averages in dashboard
• Files added: TicketRatingManager.js, ticket-rate.js, rate-submit.js
• Updates: ticket-close.js, module.config.js, index.js

Ticket Priority Levels 🛠

• Priority buttons: Low, Medium, High, Urgent
• Color-coded embeds
• Auto-notify staff for urgent tickets
• Priority filters for management
• Updated files: create-ticket-question.js, ticket-claim.js, ticket-close.js

Auto-Response Templates (NEW)

• Pre-defined quick responses
• Category-specific suggestions
• FAQ integration
• Editable before sending
• Usage tracked for analytics
• Files added: ticket-quick-response.js, select-quick-response.js, edit-template.js
• Updates: TicketRatingManager.js, create-ticket-question.js, module.config.js, index.js

Ticket Statistics Dashboard (NEW)

• Total tickets created/closed
• Average response time
• Agent performance metrics
• Category and priority analytics
• Rating and template statistics
• Leaderboards and per-agent views
• Files added: ticket-stats.js
• Updates: module.config.js