SupportBot - Smarter support for Discord v26.1.1

An all-in one ticket solution for discord thats easy to use, with your AI support!
Bug Fixes:
  • Fixed error with users not being able to send messages in tickets.
  • Fixed "Invalid bitfield flag or number: undefined."
Update Guide:
Delete all existing files, and download the latest version. Do not keep any old files, as databases and configs may change. Old tickets may need to be manually closed.
Bug Fixes:
- Fixed ticket ID always being 0
- Fixed tickets instantly closing

Update Guide:
Delete all existing files, and download the latest version. Do not keep any old files, as databases and configs may change. Old tickets may need to be manually closed.
New & Improvements:
- Addons now support multiple commands and events
- /close can be set to staff only
- Maximum Open Tickets a user can have (set in config)
- Warns you of missing roles, channels, and categories from your config during startup
- Tickets are closed if a user does not select a category in time (set in config)
- Added more information to ticket logs and transcripts
- Only admins can archive tickets
- Ticket Panel now supports emojis
- Simplified Bot Starting console logs

Bug Fixes
- Bot would crash if a ticket is closed, but no department was selected.
- /close error message would could the bot to crash
- Added more missing roles & channels checks
- Bot would crash if channel and category had the same name
- Bot can only be in one server to fix issues.
Change Logs:

Added Suggestion System
Fixed Addons handler | Locate Addons Easily
Moved configuration files to /Configs/ instead of /Data/
Change Log:

  • Requires NodeJS 16
  • Requires DiscordJS 13
  • Brand new SupportBot Addons/Command Handler
  • 100% Support for the new Slash Command technology
  • Added Ticket Panel with 100% Customisation
  • Ability to use Ticket Panel with an existing message instead of the bot creating one.
  • All-new ticket system with better technology & includes buttons.
  • Ability to Lock & Delete a ticket with a 1-click button.
Fix: Prior to the earlier release Buttons are now fixed!

NEW
Pre-Release Stage 3

 Requires NodeJS 16
 Requires DiscordJS 13
 Added the SupportBot Addons Handler
 Added Help Command
 Added Ticket Add User Command
 Added Ticket Remove User Command
Change Log:

NEW Pre-Release Stage 3
 Requires NodeJS 16
 Requires DiscordJS 13
 Added the SupportBot Addons Handler
 Added Help Command
 Added Ticket Add User Command
 Added Ticket Remove User Command
Change Log:

Pre-Release Stage 2
 Requires NodeJS 16
 Requires DiscordJS 13
 Added Ticket Panel with 100% Customisation
 Ability to use Ticket Panel with an existing message instead of the bot creating one.

Pre-Release Stage 1
 Requires NodeJS 16
 Requires DiscordJS 13
 All-new ticket system with better technology with buttons.
 Ability to Lock & Delete a ticket with a 1-click button.
 Added Slash Commands (They make take time to register as per restart)
EULA: Free EULA
44,023 Views
3,967 Downloads
Nov 26, 2018 Published
May 14, 2026 Updated
4.50 star(s)
Average rating (32)
89.8 KB File size
Open source
  1. Yes
DRM-free
  1. Yes
Unobfuscated
  1. Yes
Type
  1. Moderation
  1. Utility
  1. Social
Supported languages
  1. English
Includes DRM
No
Source access (legacy)
Open source
Creators
Support
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Nov 26, 2018 Published
May 14, 2026 Updated
4.50 star(s)
Average rating (32)
89.8 KB File size
Open source
  1. Yes
DRM-free
  1. Yes
Unobfuscated
  1. Yes
Type
  1. Moderation
  1. Utility
  1. Social
Supported languages
  1. English
Includes DRM
No
Source access (legacy)
Open source
Creators
Support
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